We endorse consumer protection, program integrity, and promote fair competition among discount drug card programs.
Association Mission Statement
To make prescription medications affordable to all, especially the uninsured and underinsured, while using only the highest standards and ethics in the discount prescription drug card field.
ADDCO Members must all hold the highest rating with the Better Business Bureau (BBB).
Code of Conduct Overview
Customer service to the discount drug card user must be helpful, knowledgeable and the customer service center must be trained in the field of discount drug card usage.
ADDCO members must use a Pharmacy Benefit Manager (PBM) that does not unfairly alter collection fees to the pharmacy to the detriment of the consumers end price.
If a discount drug card program is included with insured products, all advertising, solicitation and marketing materials must clearly and conspicuously disclose which services are discount benefits and which services and/or products are insured benefits.
All advertising, solicitation, and marketing materials of a discount drug card program must clearly and conspicuously state that the discount drug card program is not insurance or a qualified plan under the Affordable Care Act.
The ADDCO may promulgate rules and procedures interpreting and applying the code of conduct, including procedures for suspending or terminating membership in ADDCO as a result of non-compliance with the code of conduct.
For a complaint about quality of services or discount provided, upon request of a member the discount drug card program must provide the member the name, phone number, email address of the lead person who is handling the complaint.
